Lessons in Leadership webinar panel on Wed 14 June: ‘The future of CX and the impact on talent and the market’

We invite you to join us as part of the Lessons in Leadership series, to our upcoming webinar event:

‘The CX Evolution And the Impact on Talent And The Market’

The event will be a panel discussion hosted by Grace Blue Founder and CEO for North America, Jay Haines and will feature four CX leaders from the US and UK.

Register now to attend

About the session:

Our panellists will answer questions on CX including:

  • How do you create a compelling CX vision and ensure it is effectively communicated and embraced by the entire organisation?
  • What are the risks for companies that don’t prioritise or currently lack a strong focus on CX?
  • How does neglecting CX impact the market and overall business performance
  • What specific talent is needed to excel in the field of CX? How do you source and develop this talent within your organisation?

and many more!

About our panellists:

We are so excited to introduce to you our speakers for this event.

Joining from the US:

Jeff Geheb, Global Chief Experience Officer, VMLY&R

Jeff is VMLY&R’s Global Chief Experience Officer and the visionary behind VMLY&R’s customer experience practice. This practice combines technology, strategy, commerce, and innovation, experience design, and creativity to transform the way companies work, how they innovate, and how they adapt to changes in technology.

As VMLY&R’s chief experience officer, Jeff grows the agency’s world-class experience design, commerce, and technology capabilities. Before VMLY&R was established in 2018, Jeff spent 17 years at VML, shaping many of the most pivotal client engagements through his balanced understanding of consumers, business and technology. He has diverse experience across clients such as Ford, Kellogg, Kimberly-Clark, Microsoft and Sprint.

He’s been recognized by Kansas City TechWeek’s Tech100 and Ingram’s “40 under 40,” which recognizes emerging leaders in the region. He is also on the board of advisors for both KCNext and Digital Sandbox KC.

Kevin Rose, Partner Customer Strategy, Deloitte Consulting

Kevin is a Partner in Deloitte Consulting’s Customer Strategy practice with nearly 20 years of experience helping leading institutions grow by using digital and analytics to better respond to the changing needs of consumers and customers. His areas of expertise include digital transformation, digital commerce, consumer experience and innovation. In addition, he frequently helps clients assess growth opportunities, define operating models and enhance capabilities to best align with an overall strategic agenda.

Kevin has served clients across multiple industries with an emphasis on Consumer Products and Retail. Representative clients served include Unilever, Nestle, BISSELL, J.Crew, Bed Bath and Beyond, Danone, Walmart, Ulta, Constellation Brands and Hertz.

In addition to his client facing roles, Kevin has held several leadership positions for Deloitte, including currently leading parts of the digital offering for the firm’s Retail and Consumer Products consulting practice. He also oversees the firm’s consulting relationship with several global client accounts.

Kevin has spoken at numerous industry conferences and is often asked to share perspectives on how emerging trends and capabilities will impact leading organizations. In addition, articles that Kevin has authored on his areas of expertise have been quoted in leading publications such as the Wall Street Journal and RetailDive.

Joining from the UK:

Megan Thomson, Global Customer Experience Leader

Megan is a globally experienced Customer Experience Executive with a track record of integrating CX into the business strategy of multiple tier one household brands such as Apple, Samsung, Polestar, OVO Energy, BCG Digital Ventures and Coles Supermarket.

She has successfully built and led multi-disciplinary teams in the Tech, Energy, Electric Cars, Consulting, FMCG, and Telco sectors and improving customer and employee satisfaction, loyalty, reducing costs, increasing customer retention, revenue growth and embedding a customer-centric cultures.

She is a trusted partner to C-Suite and leadership executive teams, helping drive customer centric strategies using data-driven insight, to support the businesses overall strategic goals, whilst playing a pivotal role in transforming organisations.

Simon Francis, Executive Chairman, Flock Associates

Simon has extensive experience of transformation through integrated and effective marketing and communications. Over Simon’s career he has run Creative, Media, Digital & Digital Media, Branded Content, Econometric & Poster buying companies and also been CEO, EMEA for Saatchi & Saatchi, and Aegis Media, MD EMEA for OMD. Formerly holding senior positions at Leo Burnett, MindShare and Zenith Optimedia, Simon holds a breadth of knowledge and insight.


When: Wed 14 June 2023 at 13:00 GMT/ 08:00 ET/ 21:00 SGT

Where: Online Talk – Zoom webinar

Registration: visit the registration page to join the event

We look forward to you joining us.